Network Box Policy Guidelines

This policy serves as a general guideline and applies to all existing product versions. Sunset announcements for specific product versions will be issued separately based on these guidelines with dates to which Network Box will be committed. Network Box at its sole discretion, may decide to change the general policy guidelines or divert from them for a specific product version. The policy doesn't apply in cases where it contradicts an existing customer's, distributor's or partner's agreement.

 

Sunset Policy

Upon Network Box's decision to start the sunset for a specific product version an announcement will be made with the following dates:

  • Sunset Date. Sunset Date of a product version (hardware or software) may be announced from time-to-time by Network Box Corporation Ltd.
  • End-of-sale Date. End-of-sale Date of a product version (hardware or software) will be six months from the date of the sunset announcement. The product version may be available after this date, subject to any remaining stock being available.
  • End-of-support date. End-of-support Date of a product version (hardware or software) will be 3 years from the date of the sunset announcement. This is the date on which Network Box will cease to provide technical support, on-site support, helpdesk support, training and spare parts. Network Box may at its own discretion provide best endeavours support.

 

Previous Announcements

Sunset was announced on the following systems on the following dates :

  • NBRS-3 - 1st August 2015
  • E-4000x - 1st December 2013
  • E-2000x - 1st December 2013
  • E-1000x - 1st December 2013
  • M-385 - 1st December 2013
  • M-285 - 1st December 2013
  • M-255 - 1st December 2013
  • S-85 - 1st December 2013
  • S-35 - 1st December 2013
  • S-25 - 1st December 2013
  • M-380 - 2nd November 2010
  • S-50 - 16th February 2010
  • S-80 - 16th February 2010
  • M-250 - 16th February 2010
  • E-1000 - 2nd May 2008
  • E-2000 - 2nd May 2008
  • E-4000 - 2nd May 2008
  • SOHO - 15th October 2005
  • SME-250 - 8th August 2006
  • RM-300 - 8th August 2006
  • MC-300 - 8th August 2006
  • RG-400-TX - 8th August 2006
  • RG-400-SX - 8th August 2006
  • GB-1000 - 3rd March 2006

 

We are now on 'best endeavours' to support these systems but would recommend customers to approach their account manager to investigate upgrade options.



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